Last updated: 19/09/2025
Website owner: FIRLIGHT S.L. (in formation) - [VAT ID], Paseo Santiago de Compostela, 5, 8A, 28942 Fuenlabrada (Madrid), Spain.
Contact: info@firlight.eu
These terms govern access to and use of https://firlight.eu and the purchase of products, including pre-orders placed by consumers and, where applicable, by businesses within the EU. Using the site implies full acceptance of these terms.
You must be at least 18 years old and have the legal capacity to contract. Professional or business use means you accept these terms as a trader.
Before completing your purchase we will show you the essential product features, total price including taxes, shipping costs, expected delivery times, payment methods, and information about the right of withdrawal. For pre-orders, the charge may be captured when you place the order; we will provide the estimated shipping date and notify you of any substantial delay. If you do not accept the new date, you may cancel and receive a full refund. These obligations derive from Directive (EU) 2011/83 on consumer rights and its implementation in Spain.
Prices are shown in euros. Unless expressly stated otherwise, they include applicable VAT based on destination; you will see the total before paying. We issue an electronic invoice on request.
Add products to the cart. 2) Review the summary. 3) Provide shipping and billing details. 4) Accept these Terms and our Privacy Policy. 5) Pay using the available method. You will receive email confirmation.
We work with secure payment gateways. You may be required to complete Strong Customer Authentication (SCA), for example an SMS code, banking app, or biometrics, in line with PSD2 and its regulatory technical standards (RTS).
We ship to the countries displayed at checkout. Estimated dates are shown before you pay. Risk of loss transfers upon delivery. If we cannot fulfill an order, we will refund you in full.
You have 14 calendar days from delivery to withdraw without giving a reason. We will refund all payments, including standard shipping costs (not any additional charges for express delivery), within 14 days of your communication and after we receive the products or proof of return. You must return the product in good condition; you may handle it to establish its nature and functioning. Exceptions: customised products or sealed goods that are not suitable for return for health or hygiene reasons and have been unsealed. Based on Directive 2011/83/EU and the Spanish Consumer Rights Act (LGDCU). How to exercise it: email devoluciones@firlight.eu with your order number. We will provide the return label and address.
All products carry the statutory conformity guarantee of 3 years in Spain (for consumers) and spare parts availability for 10 years from the end of production, in line with Spanish regulations implementing Directive (EU) 2019/771 via Royal Decree-Law 7/2021. The guarantee covers manufacturing defects; it does not cover normal wear, misuse, or damage caused by unauthorised handling.
Our devices convert heat into electricity. Precautions: do not touch hot surfaces; use the supplied stand and follow the manual. Do not use near flammable materials. The product is for civil use only and not intended for medical purposes. We comply with the General Product Safety Regulation (EU) 2023/988.
Our electrical and electronic equipment complies with applicable directives and regulations: EMC 2014/30/EU on electromagnetic compatibility; RoHS 2011/65/EU on restriction of hazardous substances; and any other sector-specific standards that may apply, for example batteries or radio if connectivity is present. For products with batteries, we apply Regulation (EU) 2023/1542 on batteries and waste batteries.
If your product is electrical or electronic equipment (EEE), you may drop it off at WEEE collection points at end of life or request pickup, which may carry a cost. For batteries, use authorised collection networks. We manage packaging in line with Spanish waste and packaging regulations, including Directive 2012/19/EU (WEEE) and, in Spain, Law 7/2022 and Royal Decree 1055/2022.
The trademarks, trade names, designs, texts, images, and software on the site belong to FIRLIGHT or its licensors. Unauthorised reproduction or use is prohibited.
Account information must be truthful and up to date. It is prohibited to publish unlawful content, infringe third-party rights, introduce malware, or conduct scraping.
We are not liable for indirect damages, loss of profits, or loss of data arising from use of the site or the products beyond what is required by law. Nothing here limits non-waivable consumer rights.
We are not responsible for failures caused by events beyond our reasonable control, such as disasters, strikes, supplier failures, or health emergencies.
Write to support@firlight.eu. If you are an EU consumer, you can use the European Online Dispute Resolution (ODR) platform.
These terms are governed by Spanish law. For consumer matters, the courts of your domicile shall have jurisdiction.